COLLECTION OF PERSONAL INFORMATION
Information You Provide to Us
We will only collect personal information with your expressed consent and by first notifying you of the purposes for our doing so. For every purpose, you will have the option to provide consent or not. We collect personal information to provide you with our Services. When we require certain personal information from users it is because we are required by applicable law to collect this information or it is relevant for specified purposes. Any information you provide to us that is not required is voluntary. You are free to choose whether to provide us with the types of personal information requested, but we may not be able to serve you as effectively or offer you all of our Services when you do choose not to share certain information with us.
For example, we collect personal information which is required under the law to open an account, or execute a transaction. We also collect personal information when you use or request information about our Services, subscribe to marketing communications, request support or complete surveys. We may use this information in combination with other information we collect about you, as set forth in this Notice.
Information We Collect Through Use of Our Services
When you use our Services, we may collect information about you in the following general categories:
Identity Information: When you create an account or use our Services, we, or our vendors acting on our behalf may collect your email. Digital Hedge or Syklo will use this information to fulfill your requests and provide the relevant Services
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, and other related transaction details.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Communication Data: Our Services facilitate communications between verified Members. In connection with facilitating this service, we receive communication data, including the date and time of the communication and the content of the communication.
Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
Information We Collect from Other Sources
We may also receive data from third parties about you. This may include technical data from analytics and advertising partners like Google, and social media platforms.
USE OF INFORMATION
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. In general, we use personal information to create, develop, operate, deliver, and improve our Services, content and advertising, and for loss prevention and anti-fraud purposes. Examples of how we may use this information include:
To comply with our legal obligations.
To prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms.
To process transactions and send notices about your transactions.
To send administrative or account-related information to you.
To resolve disputes, collect fees, and troubleshoot problems.
For quality control and staff training.
To enhance security, monitor and verify identity or service access, combat spam or other malware or security risks.
To provide you with Digital Hedge Services and customer support that you request.
To better understand our customers and end-users and the way they use and interact with Digital Hedge Services.
To provide a personalized experience, and implement the preferences you request.
To communicate with you about our events or our partner events.
To customize, measure, and improve Digital Hedge Services and the content and layout of our website and applications.
Sharing of Information
We share your information with third party identity verification services in order to prevent fraud. This allows us to confirm your identity by comparing the information you provide us to public records and other third party databases. These service providers may create derivative data based on your personal information that can be used solely in connection with provision of identity verification and fraud prevention services.
We may share your information with another Member to enable them to perform a requested peer to peer transaction;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Digital Hedge or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
HOW WE PROTECT YOUR INFORMATION
We have implemented security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We protect your personal information by maintaining physical, electronic, and procedural safeguards. We use network safeguards such as firewalls and data encryption, enforce physical access controls, and authorize access to personal information only for those people who require access to fulfill their job responsibilities.
However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a vital role in protecting your own personal information. When registering with our Services, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third-parties, and to immediately notify us if you become aware of any unauthorized access to or use of your account.
Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address or mailing address listed below.
HOW LONG WILL WE RETAIN YOUR PERSONAL DATA
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, provided however that we may keep your personal information for five years or more from the date you cease to be our customer, depending on applicable law or regulations in the jurisdictions we operate.
DATA ACCESS RIGHTS
It is our obligation to only process personal that is accurate, relevant and necessary taking into account our legitimate purposes and your consent. You have the right to control that we do so, including the right to withdraw consents you have previously provided as we’ll exercising the right to be forgotten by having us delete all personal information we have collected. You may exercise your rights to update personal information, change consents and/or request that your personal information be deleted permanently through account controls on the website, where applicable. Alternatively, you may contact us in the following manner:
By email: [email protected]